Privacy Policy

Hexhour, by Virtual Verse Studio LLC. Last updated 20 October 2026.

Hexhour is an online game made by Virtual Verse Studio LLC ("we"). This page says what the game keeps about you, why, and how to have it deleted. Questions or requests: contact@virtualverse.studio.

What we keep, and why

• Your game account. The first time you open Hexhour our server makes an account for you: a random account number and a sign-in token, of which we store only a one-way hash. It is how the game knows your character is yours.
• Your character. The name you claim, and your progress: level, experience, items, gold, gems, quests, the monsters you have hunted and the players you have blocked. This is the game itself.
• Sign-in, if you choose it. Sign in with Apple gives us an anonymous identifier from Apple; we do not keep your name or any email address Apple shares. If you sign in with an email address, we keep that address to send you one-time sign-in codes and to let you recover your account. The codes are sent through Amazon Web Services.
• Chat and reports. Chat messages go to the players who can see them, as they are sent, and are not stored. If you report a player we keep the report: who, why, and the messages you reported, so we can act on it.
• Purchases. When you buy gems, the App Store or Google Play sends us a signed proof of the purchase: a transaction number, the product and the date. We use it to give you your gems and to make sure one purchase is never credited twice. We never see your payment details.
• Connection data. Your device connects to our server, so the server sees your IP address. We use it only to keep the game running and to limit abuse, such as how many accounts one address can make in an hour. It is not stored with your account.

What we do not do

Hexhour has no advertising and no third-party analytics or tracking. We do not use advertising identifiers, and we do not sell, rent or share your information with anyone for their own use. The game does not access your location, contacts, photos, camera or microphone.

Reminders

If you turn on Reminders in Settings, the game schedules notifications on the phone itself, asking your phone's permission first where it needs one: one at the hour you choose after the daily reset, and one when a hunt you left running is over. They are made and kept on your device. We send no push notifications, and nothing about your reminders reaches us.

Where it is kept

Our servers are run for us by Fly.io, in Amsterdam, the Netherlands. Everything between the game and the server travels over encrypted connections.

How long we keep it

Your account and character are kept until you delete them. When you do, they are removed at once. Two things outlive an account, neither of them attached to it any more: a report somebody else made about a player, and the record of a store transaction number, kept so the same purchase can never be credited twice.

Deleting your account

In the game, open Settings and choose Delete Account. Or see how to ask us to delete it.

Children

Hexhour is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, email us and we will delete it.

Your rights

Wherever you live, you can ask us for a copy of what we keep about you, or ask us to correct or delete it, by emailing contact@virtualverse.studio. We answer within 30 days. If you are in the European Union or the United Kingdom, we rely on providing the game you asked for and on our legitimate interest in keeping it fair and secure, and you can complain to your data protection authority.

Changes

If this policy changes, the date at the top changes with it, and a significant change is announced in the game.