Support

Hexhour, by Virtual Verse Studio LLC. Last updated 20 October 2026.

Email contact@virtualverse.studio. Tell us your player name and your device, and we answer within two working days.

I changed phones and my character is gone

In the world, open the menu, choose Keep your name, and sign in with the same Apple ID or email address you used before. A character that was never signed in lives only on the device that made it.

I bought gems and they did not arrive

Open the game while connected: a purchase that was interrupted is checked again at launch. If it is still missing, email us with the date and the product.

Somebody is harassing me

Use Report or Block in the chat panel. A block hides that player's messages from you.

Deleting your account

See Delete your account.